Privacy policy

Last updated: September 17, 2025

HomeRelaxation (“we”, “our”, “us”) operates this store and website (the “Site”) to provide you with curated products and services (the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site, place an order, or otherwise interact with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of information when you use the Services:

  • Contact details: name, address, email, phone number

  • Order details: billing and shipping addresses, payment confirmation, purchased items

  • Account details: username, password (if you create an account)

  • Payment details: processed securely via Shopify and third-party payment providers

  • Communications: messages you send us (e.g. customer support inquiries)

  • Technical data: IP address, browser type, device information, and how you use the Site (collected via cookies)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about purchases, returns, or support requests

  • Improve our Site and Services

  • Send marketing emails (if you subscribe — you can unsubscribe anytime)

  • Prevent fraud and comply with legal obligations

3. Sharing of Information

We only share your information as necessary to provide the Services:

  • With Shopify, our e-commerce platform

  • With payment providers to process your payment securely

  • With delivery partners (for shipments within Greece, or international quotes on request)

  • With service providers (IT, hosting, analytics) who support our operations

We do not sell your personal information.

4. Data Transfers

Because Shopify and some of our partners are based outside Greece and the EU, your personal information may be transferred internationally. When this happens, it is protected by the EU Standard Contractual Clauses or equivalent safeguards to ensure compliance with the General Data Protection Regulation (GDPR).

5. Data Retention

We keep your personal information only as long as necessary to fulfill orders, provide customer support, comply with legal obligations, or resolve disputes.

6. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing in certain cases

  • Withdraw consent for marketing at any time

  • File a complaint with the Hellenic Data Protection Authority (HDPA)

To exercise these rights, contact us using the details below.

7. Children’s Data

Our Services are not directed at children under 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the new “Last updated” date.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: iamhomerelaxation@gmail.com
Address: Mantzagriotaki, Kallithea, 176 73, Greece

For GDPR purposes, HomeRelaxation is the data controller of your personal information.