Refund policy

Returns & Refunds Policy

Returns & Exchanges

You have 14 days from the date of delivery to request a return for eligible items.

To start a return, please contact us at info@homerelaxation.eu before sending the item back.

Returns sent without prior contact may not be accepted.

Return Conditions

Returned items must be:

  • Unused and in their original condition
  • Returned with original packaging and tags, where applicable
  • Packed securely to prevent damage during return shipping
  • Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged on arrival, or incorrect.

Items that do not meet these conditions may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@homerelaxation.eu.

Please include:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging
  • A short description of the issue

Please keep the original packaging until the issue has been reviewed.

Items Damaged During Return Shipping

Please pack returned items carefully. If an item is damaged during return shipping due to insufficient packaging, the refund may be reduced or refused.

Non-Returnable Items

The following items cannot be returned unless faulty or incorrect:

  • Custom-made or made-to-order items
  • Used items
  • Items damaged due to misuse, improper care, or normal wear
  • Opened or used textiles, unless defective
  • Gift cards

Natural Variations

Many HomeRelaxation products are handmade, hand-finished, or made from natural materials.

Small variations in colour, shape, texture, grain, weave, or finish are part of the character of these pieces and are not considered defects.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

Shipping costs are non-refundable, unless the return is due to a faulty, damaged, or incorrect item.

Refund processing times may vary depending on your payment provider.

In-Store Returns

At this time, online returns must be arranged by contacting us first at info@homerelaxation.eu.

Please do not return an online order in person unless this has been agreed in advance.

Unclaimed or Undelivered Orders

If an order is returned to us because it was not collected, the address was incorrect, or delivery was repeatedly unsuccessful, any additional shipping costs may be the responsibility of the customer.

Please check your tracking information and delivery details carefully.

Small Business Notice

Many of our products are handmade, artisan-made, or produced in small quantities.

We ask customers to choose thoughtfully and contact us before ordering if they have questions about size, material, colour, shipping, or suitability.